Effective Date: 01-10-2026
Last Updated: 01-10-2026
GainStrong Nutrition (“GainStrong”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information you provide to us.
This Privacy Policy explains how GainStrong collects, uses, stores, shares and protects personal information when you visit our website, place an order, contact us, participate in our giveaways or promotional activities, or otherwise interact with us.
1. INFORMATION WE COLLECT
Depending on how you interact with GainStrong, we may collect the following information.
1.1 Information You Provide
This may include:
- Full name
- Mobile number
- Email address
- Billing and delivery address
- Order and product information
- Information provided when contacting customer support
- Information submitted through forms, surveys, giveaways or promotional campaigns
- Any other information that you voluntarily provide to us
1.2 Payment Information
Payments may be processed through third-party payment service providers.
GainStrong does not ordinarily store complete debit-card numbers, credit-card numbers, UPI PINs, banking passwords or similar payment credentials on its own systems.
Payment information submitted during checkout is processed by the applicable payment service provider in accordance with its own terms and privacy practices.
1.3 Website and Technical Information
When you visit our website, certain technical information may be collected automatically by our website, hosting, analytics or security services, where applicable.
This may include:
- IP address
- Browser type
- Device information
- Operating system
- Pages visited
- General website interaction information
- Cookies and similar technologies
We use such information to operate, secure and improve our website and services.
2. HOW WE USE PERSONAL INFORMATION
We may use personal information for purposes including:
- Processing and fulfilling orders
- Processing payments
- Arranging delivery of products
- Providing customer support
- Responding to enquiries and complaints
- Managing refunds, replacements and returns where applicable
- Communicating with you regarding your orders
- Maintaining business, accounting, tax and legal records
- Improving our products, website and customer experience
- Conducting giveaways, contests, surveys and promotional activities
- Sending promotional communications where permitted and where the required consent has been obtained
- Preventing fraud, misuse and unauthorised activity
- Protecting the security and integrity of our website
- Complying with applicable laws, regulations and lawful requests from authorities
We aim to collect and use only information reasonably necessary for the relevant purpose.
3. GIVEAWAYS, CONTESTS AND PROMOTIONAL CAMPAIGNS
GainStrong may conduct giveaways, contests, campaigns or promotional activities.
If you participate, we may collect information necessary to administer the activity, such as your name, mobile number, email address, social-media username, entry information and other information required by the specific campaign.
If you are selected as a winner, we may request additional information necessary to verify your eligibility and deliver the prize.
We will not publish your personal information publicly beyond what is reasonably necessary for announcing or documenting a campaign, unless you have provided appropriate permission or disclosure is otherwise permitted by applicable law.
4. SOCIAL MEDIA
GainStrong may operate or maintain social-media pages and accounts.
If you interact with us through social-media platforms, we may receive information that you choose to provide, such as your username, public profile information, comments, messages or other information available through the applicable platform.
Your use of third-party social-media platforms is also governed by their respective privacy policies and terms.
5. COOKIES
Our website may use cookies and similar technologies to:
- Enable website functionality
- Remember preferences
- Understand website usage
- Improve website performance
- Support security
- Support analytics or marketing activities, where applicable
You may control or disable certain cookies through your browser settings. Disabling some cookies may affect certain website functionality.
6. SHARING OF PERSONAL INFORMATION
GainStrong does not sell your personal information.
We may share necessary personal information with trusted third parties where reasonably required to operate our business or provide requested services.
Depending on our actual service providers, this may include:
- Payment gateway/payment service providers
- Courier or delivery partners
- Website hosting and technology providers
- Analytics providers
- Customer-support providers
- Marketing or communication service providers, where applicable
- Professional advisers, auditors or service providers
- Government authorities, regulators or law-enforcement agencies where legally required
We aim to share only the information reasonably necessary for the relevant purpose.
7. DELIVERY INFORMATION
When you place an order, we may provide your name, mobile number and delivery address to the courier or delivery service responsible for delivering your order.
Such information is used for delivery, shipment tracking and related customer-support purposes.
8. DATA SECURITY
GainStrong takes reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, alteration, disclosure, loss or destruction.
However, no electronic storage or transmission method can be guaranteed to be completely secure.
Where we become aware of a personal-data breach requiring action under applicable law, we will take appropriate steps in accordance with the applicable legal requirements.
9. DATA RETENTION
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:
- Order fulfilment
- Customer support
- Accounting and taxation
- Legal and regulatory requirements
- Fraud prevention
- Dispute resolution
- Other legitimate business requirements
When personal information is no longer reasonably required and there is no legal requirement to retain it, we may delete, anonymise or securely dispose of it.
10. YOUR PRIVACY RIGHTS
Subject to applicable law, you may have rights regarding your personal information, including rights to:
- Request information regarding personal data processed by us
- Request correction of inaccurate or incomplete personal information
- Request deletion of personal information where legally permissible
- Withdraw consent where processing is based on consent
- Raise a complaint regarding the processing or handling of your personal information
Where processing is based on consent, withdrawal of consent will not affect processing that was lawfully carried out before the withdrawal.
To exercise an applicable right or raise a privacy-related complaint, please contact us using the details below.
11. MARKETING COMMUNICATIONS
Where permitted by applicable law and where required consent has been obtained, GainStrong may send promotional communications through channels such as email, SMS, WhatsApp or other communication methods.
You may request to stop receiving promotional communications at any time.
Transactional or service-related communications, including order confirmations, payment information, delivery updates, refunds and important account/service notices, may still be sent where necessary.
12. THIRD-PARTY SERVICES AND WEBSITES
Our website may use or link to third-party services, including payment, technology, analytics, social-media or other service providers.
GainStrong is not responsible for the privacy practices or security of third-party websites or services.
We recommend reviewing the privacy policies and terms of the relevant third parties when you use their services.
13. CHILDREN'S PRIVACY
GainStrong's products and services are intended for adults.
We do not knowingly seek to collect personal information from children for independent use of our services.
If you believe that a child has provided personal information to GainStrong without appropriate permission, please contact us so that we can review and take appropriate action.
14. CHANGES TO THIS PRIVACY POLICY
GainStrong may update this Privacy Policy from time to time to reflect changes in:
- Our business
- Website functionality
- Services and technology
- Data-processing practices
- Applicable laws or regulatory requirements
The updated Privacy Policy will be published on this page along with the revised “Last Updated” date.
15. CONTACT AND PRIVACY COMPLAINTS
For questions, requests or complaints relating to this Privacy Policy or your personal information, please contact:
GainStrong Nutrition
Address:
Booth No. 234, 38, 1st Floor, Ashwini Layout, 2nd Main, Egipura, Bangalore – 560047, Karnataka, India.
Email: [email protected]
Customer Care: +91 6360344984
Please include sufficient information in your request for us to understand and verify the nature of your request.
We will review privacy-related requests and complaints and respond in accordance with applicable legal requirements.
16. GOVERNING LAW
This Privacy Policy shall be governed by and interpreted in accordance with the applicable laws of India.
GainStrong Nutrition
All Rights Reserved.