Effective Date: 01-10-2026

At GainStrong Nutrition, customer trust is one of our core values. While we maintain strict quality standards, we understand that unexpected issues may occasionally occur. This policy explains how cancellations, replacements, and refunds are handled in a fair and transparent manner.

1. Order Cancellation

* Before Shipping: You may cancel your order at any time before it is handed over to our shipping partners. A full refund will be processed to your original payment method within 5–7 business days. After Shipping: Once an order has been dispatched and a tracking ID is generated, the order cannot be cancelled. If an order is returned to us due to an incorrect address, failed delivery attempts, or refusal to accept the shipment, any applicable refund will be processed after deducting shipping and handling charges, where applicable.

2. Replacement & Refund Eligibility

Due to the health, safety, and consumable nature of sports nutrition supplements, we cannot accept returns for opened or used products. Once a product has been opened or used, it is not eligible for return unless required under applicable consumer protection laws.

However, we will arrange a replacement or refund if:

* The product arrived damaged, leaked, or structurally compromised during transit. You received the wrong product, flavor, or quantity compared to your invoice.

3. How to Report an Issue

To raise a complaint, you must contact us within 48 hours of receiving the shipment:

* Please email your Order ID along with clear photographs and, wherever possible, an unboxing video or a short video clearly showing the issue to [email protected]. Our support team will review your claim and respond with an appropriate resolution within 24–48 business hours.

4. Refunds Process

* If approved, refunds will be credited back to your original payment method (Bank Account, Credit/Debit Card, or UPI).Once the refund has been initiated by GainStrong Nutrition, the credit timeline depends on your bank or payment provider and generally takes 5–7 business days.

5. Non-Returnable Items

The following items are not eligible for return, replacement, or refund unless received damaged, defective, or incorrect:

* Opened or partially consumed products. Products damaged due to misuse or improper storage after delivery. Orders where the original packaging, batch number, or product label has been tampered with or removed. Products reported beyond 48 hours of delivery without a valid reason.

6. Contact Us

For any questions regarding cancellations, replacements, or refunds, please contact us:

GainStrong Nutrition

📧 Email: [email protected]

📞 Phone: 6363044964